Overview:

Join one of the largest independent IT and business consulting companies. With 90,000 professionals, we offer a comprehensive portfolio of capabilities, ranging from strategic IT and business consulting, systems integration, IT service management, business process management, to intellectual property solutions.

What will you do?

• Work closely with business stakeholders to identify, analyse, and document requirements in ServiceNow;
• Analyse existing processes, identifying gaps and opportunities for improvement;
• Recommend best practices to streamline incident, problem, change, and asset management processes within ServiceNow;
• Ensure alignment with ITIL framework and organizational policies;
• Serve as a liaison between business users and ServiceNow development team;
• 5+ years Hands-on experience in the Business Analyst role on the ServiceNow platform;
• Good overall knowledge of the ServiceNow Platform;
• Experienced in ITSM and CSM;
• Fluent English;
• Agility is needed, SAFe knowledge is a plus.

What can you expect from us?

• A permanent job contract for a long term project;
• Tech equipment + SIM Card + personal smartphone;
• Health and Life Insurance;
• Social events and team buildings;
• The commitment of letting you grow with us, and be rewarded accordingly;
• A dynamic and young team that will be always there to support you;
• Training in the latest technologies;
• Coffee, fruits, snacks and a warm welcoming when you pass by the office.