Overview:

This position is created to be a team member of the WM APS team and to handle Application Support activities. Candidate will play a major role in handling Incidents, service requests and Application Support activities in shifts and on-call rotations. This member will also contribute to the service improvement activities, and participate to support bank’s DR/Live play activities. Ideal candidate will have a strong understand of core banking operations, trouble shooting skills, and experience with L1/L2 support in a banking environment with expertise on Linux, PL-SQL, Dynatrace, K8, Docker and Ansible.

What will you do?

• Provide Application Production support for WM IT Data platform applications and tools
• Prioritize and deliver outstanding service, troubleshooting and resolving issues from Business teams
• Capability to analyze system / middleware / application logs and identify potential issues
• Service monitoring, reporting and continuous improvement of the service quality and availability
• Actively contributes to Continuous service improvement activities to make sure repetitive tasks and issues are addressed either via Problem management framework or automation 

What are we looking for?

• Unix and Shell Scripting
• Data Warehouse, Data Platforms, Database, Oracle, PL-SQL & SQL
• Autosys and Middleware like MQ, Tomcat
• Cloud computing, Dynatrace, K8, Docker and Ansible
• Reporting tools like PowerBI/Tableau
• ITIL Practices
• English - Expert
• Strong critical thinker with problem solving approach
• Excellent verbal and written communication skills
• Willingness to continually update and enhance skills
• High level of persistence, can-do attitude & pro-activeness
• Escalate timely to the divisional lead on possible risks, escalation matters and management issues
• Adhere to Service Level objective target for the incidents and requests
• Review and create application Support knowledge articles
• You will be part of 24/7 production support team (i.e Shifts/on-call/Weekend/Public holidays)
• Participate and support bank’s DR/Live play activities
• Participate and validate the knowledge transfer sessions conducted by the Application development teams for application changes
• Risk Mitigation – By enforcing production‑readiness checks, robust monitoring and strict compliance, the lead reduces operational and regulatory risk
• Customer Confidence – High‑availability services and transparent communication to develop the relationship with Wealth Management Business
• Operational Efficiency – Automation, continuous‑improvement initiatives and clear knowledge‑transfer lower mean‑time‑to‑detect (MTTD) and mean‑time‑to‑resolve (MTTR), delivering cost savings
• Team player & collaborator – Close partnership development team members and other APS team members globally to manage a stable production platform for the business

What can you expect from us?

• A permanent job contract for a long term project;
• Tech equipment + SIM Card + personal smartphone;
• Health and Life Insurance;
• Social events and team buildings;
• The commitment of letting you grow with us, and be rewarded accordingly;
• A dynamic and young team that will be always there to support you;
• Training in the latest technologies;
• Coffee, fruits, snacks and a warm welcoming when you pass by the office.