Application Production Support

Lisbon, Portugal | Support | Full-time | Partially remote

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Overview:

 The candidate will provide application support within the Securities Services area for Payment Processing under Germany scope. 

What will you do?

  • Support the business in their IT needs and understand the business workflows and scenarios
  • Maintaining a proper coverage in their designated shift
  • Voluntarily picking up work and tasks as received over email, tickets or in person
  • Provide business, team members and other project/task partnering teams updates on the issue/task/project
  • Documenting and training other team members
  • Shadow other team members and seek to learn to improve day to day coverage of the platforms
  • Sharing knowledge within the team as well documenting the issues/incidents for better follow up
  • Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
  • Understand the underlying issue and the associated patch fix/release and identify systemic issue
  • Availability to work during Public/Bank Holidays or Weekends as per pre-defined needs and on a rotational basis with the rest of the team 

What are we looking for?

  • Good knowledge and capabilities in scripting languages, network, Windows and Linux environments
  • Unix kwnowlge is a plus
  • Oracle SQL kwnowlge is Mandatory
  • ITIL understanding is also a plus
  • Ansible / DevOps
  • English ➔ Expert
  • Good Relational qualities - Good communication
  • Accuracy, reactivity & proactivity, autonomy and curiosity
  • Interest to learn the Business
  • Team Spirit
  • Client focus, result driven and Critical thinking. 

What can you expect from us?

  • A permanent job contract for a long term project;
  • Tech equipment + SIM Card + personal smartphone;
  • Health and Life Insurance;
  • Social events and team buildings;
  • The commitment of letting you grow with us, and be rewarded accordingly;
  • A dynamic and young team that will be always there to support you;
  • Training in the latest technologies;
  • Coffee, fruits, snacks and a warm welcoming when you pass by the office.