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Application Production Support
, | Support | Full-time | Partially remote
Overview:
The candidate will provide application support within the Securities Services area for Payment Processing under Germany scope.
What will you do?
- Support the business in their IT needs and understand the business workflows and scenarios
- Maintaining a proper coverage in their designated shift
- Voluntarily picking up work and tasks as received over email, tickets or in person
- Provide business, team members and other project/task partnering teams updates on the issue/task/project
- Documenting and training other team members
- Shadow other team members and seek to learn to improve day to day coverage of the platforms
- Sharing knowledge within the team as well documenting the issues/incidents for better follow up
- Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
- Understand the underlying issue and the associated patch fix/release and identify systemic issue
- Availability to work during Public/Bank Holidays or Weekends as per pre-defined needs and on a rotational basis with the rest of the team
What are we looking for?
- Good knowledge and capabilities in scripting languages, network, Windows and Linux environments
- Unix kwnowlge is a plus
- Oracle SQL kwnowlge is Mandatory
- ITIL understanding is also a plus
- Ansible / DevOps
- English ➔ Expert
- Good Relational qualities - Good communication
- Accuracy, reactivity & proactivity, autonomy and curiosity
- Interest to learn the Business
- Team Spirit
- Client focus, result driven and Critical thinking.
What can you expect from us?
- A permanent job contract for a long term project;
- Tech equipment + SIM Card + personal smartphone;
- Health and Life Insurance;
- Social events and team buildings;
- The commitment of letting you grow with us, and be rewarded accordingly;
- A dynamic and young team that will be always there to support you;
- Training in the latest technologies;
- Coffee, fruits, snacks and a warm welcoming when you pass by the office.
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